Terms and Conditions of All Shine Cleaaning Services – CONTRACT – HOUSE AND OFFICE CLEANING
These are All Shine Cleaning Services Terms and Conditions of business and you enter into this agreement once
you make an order of our services by phone, online, in person or in writing.
CONTRACT CLEANING FOR SERVICES BETWEEN ALL SHINE CLEANING SERVICES COMPANY AND THE CLIENT
1.1- All Shine Cleaning Services will provide you with a cleaning service by our experienced and trained staff
1.2- A Contract is regarded as engaged once we commence in regular cleaning after the trial visit
1.3- All Shine Cleaning Services will carry out quality checks on the cleaners performance, to uphold an acceptable
1.4- The cleaners are self-employed & are contracted to do cleaning by All Shine Cleaning Services Company
1.5- All Shine Cleaning Services will agree to carry out the cleaning duties agreed in the pre assessment at the agreed hourly rate in the proposal with the agreed cleaning products provided by All Shine Cleaning Services. Any additional products not agreed will be required to be purchased by the customer.
2.1- You agree to make payments to the agency on a monthly basis seven days after the receipt of
invoice which is issued at the beggining of the month. This is standard but can be altered with
discussion and authorization by both parties involved.
2.2- Payment methods for the charges can be by Bank Transfer, PayPal or Check.
2.3- You are not allowed to pay the cleaner directly as we have no way to mediate payment disputes.
2.4- Payment directly to the cleaner is not allowed.
2.5- The Agreement for contract cleaning is on a rolling basis with at least 1 month’s written notice to
cease services including Short Temporary cancellations.
2.6- Cancelling or changing appointments for the cleaning should be done only through All Shine Cleaning Services
management and not directly with the cleaner. Such changes can be done 24 hours prior a visit. Otherwise you will still be required to pay for the visit.
2.7- Upon expire of the agreement a statement will be provided with final charges due if any
adjustments are to be applied. Final payment and adjustments are required to be received within 7
days of the date of contract termination or within 7 days of the last visit whichever occurs first before
the contract can be terminated.
2.8- Should you have the intention to permit the cleaner to hold keys for the property All Shine Cleaning Services will
ensure that the cleaner signs a key security deposit form and will be covered by the insurance. For
commercial cleaning contracts All Shine Cleaning Services will hold a duplicate set for safety and security reasons.
2.9- You can use the cleaner for more hours than the regular contract, the extra visits will be added to
the charges of the following month’s payment and you must inform All Shine Cleaning Services for the extra time
otherwise it will be interpreted as a breach of contract.
2.10- If your payments are not received on time a surcharge of 8% will be applied per month for each
month’s delay. Should we be required to pursue payments which you refuse to pay for services
rendered we will request payment for the expenses in collecting the initial payment as well as fees to
other in situations involved in the collection process.
2.11- All Shine Cleaning Services Company shall be entitled to terminate the contract forthwith without payment if
the Client goes into liquidation makes any voluntary arrangements with its creditors becomes subject
to an administration order ceases or threatens to cease to carry on business or if the Client fails to
pay sums due to All Shine Cleaning Services in accordance with these Terms and Conditions. Where a
Client is a lLimited Company or Corpooration the Directors of the Client guarantee (if more than one jointly) that
any Payments due to All Shine Cleaning Services are not only a liability of the Client but also of the Directors themselves
personally who shall be liable to All Shine Cleaning Services for the same & in addition to the liability of
2.12- All Shine Cleaning Services will supply cleaning services at the agreed hourly rate including New Jersey Sales Taxes after the initial
Assessment per day on a five week day basis
2.13-Will you choose to use our Cleaning products like bleach, window cleaner, all purpose cleaner ,mops, rags and cleaning pad will be included for extra charges as initially agreed by both parties.
2.14- Cleaners will work to the agreed hours a day carrying out the job at the times agreed by both
3.1- You will be responsible for providing us and the cleaner cleaning times, giving instructions, and for
the correct and punctual payments at the agreed rate.
3.2- You will be responsible for outlining all specific requirements and duties at the pre-assessment
carried out by All Shine Cleaning Services Management.
3.3- You would need to notify the management at least 24 hours prior to – changes in hours and days the
cleaner must work, absence of cleaner for us to rectify the situation.
3.4- You would be required to supply all the necessary materials and equipment for the cleaner to
carry out duties unless you requested that to be supplied by All Shine Cleaning Services.
3.5- You must allow the cleaner access to water & power for the equipment & materials. All fragile
and breakable items must be secured or removed.
3.6- The client agrees to inspect the first initial clean work immediately after it is completed and to
draw to the attention of the cleaner of any such further work to be carried out reasonably required but
if the client is still not satisfied the client must notify us immediately.
3.7- If keys are provided they must open the lock without any special efforts or skills if we cannot get
access to your property because of faulty lock a charge for that visit will still apply.
3.8- If Cleaners need to collect keys from a third party’s address outside the postal code of the
premises where work is to be carried out then a $15.00 charge may apply.
3.9- The client understands that the price he/she has been quoted is not for a “package deal” and does
not include anything apart from the cleaning labor at the agreed property and at the agreed amount of
3.10- We estimate the cleaning time and recommend to you, how long such tasks may take and that a
degree of flexibility may be required from the client.
3.11- The client accepts and understands that poor service, breakage/damage or theft must be
reported immediately or in a 24 hour window after the service visit. Failure to do so will entitle clients to nothing.
3.12- If the client is not completely satisfied with a cleaning job, we will re-clean any areas and items to
clients’ satisfaction, only when such a claim is made after the cleaning and has reasonable grounds.
3.13- We reserve the right for our cleaners not to be responsible for: cleaning job not complete due to
the lack of suitable cleaning materials and/or equipment in full working order, water or power; third
party entering or present at the client’s premises during the cleaning process; wear or discoloring of
fabric becoming more visible once dirt has been removed; any accidental damages caused by our
cleaners if the customer has an unpaid balance owed to Us.
3.14- The client cannot subcontract or employ the cleaner directly or recommend her to third party
without the engagement of All Shine Cleaning Services. Failure to do so will result in referral fee of $400 due to the
All Shine Cleaning Services.
4.1- Once you make a booking All Shine Cleaning Services will allocate a supervisor to draw up cleaning assessment
report and a cleaning schedule at your site. An appropriate cleaner will be selected and trained for
your site’s cleaning should you not be satisfied we will try to rectify the situation and if not
send you a different cleaner.
4.2- Should you cancel a cleaner prior to us sending you a cleaner a $25 cancellation fee will apply.
4.3- We will take great care in selecting cleaners and checking their references and documents to
make sure they are competent but we cannot be held responsible for any reason for failure of
selection procedure or worker arisen problems.
4.4- All Shine Cleaning Services will not be liable for any delay to or cancellation of the services caused by
circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic
circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such
cases we will try to arrange a re-visit at mutually convenient time. Where All Shine Cleaning Services is unable
to perform its duties and attend a cleaning visit our liability shall be limited to providing the agreed
service at no additional charge at a mutually convenient alternative time.
4.5- When a cleaner falls ill, go on holiday or leave for any reason whatsoever, then We will undertake
to supply a replacement cleaner at the earliest opportunity and in any event within 3 days of
notification of the departure of the original introduced cleaner.
4.6- If a client has any dispute or claim All Shine Cleaning Services will act as mediator to resolve the case with
5.1- Each Cleaner will have insurance policy which includes general liability cover providing for a
maximum payment of $1,000,000 in the event of damage to the Client’s property, provided that this
damage is caused by the negligence or omission of the Cleaner. We will not be liable for any act,
default or omission of the Cleaner. We cannot be liable for false or misleading information provided by
5.2- The insurance policy will only cover damage to property if and to the extent that the damage is
of a value in excess of $200. For damages below this amount claims will be processed by us and paid
5.3- No such insurance will be arranged referred to in this clause if the contracting fees of the
Cleaning have not been paid by the Client in accordance with the terms and conditions of this
5.4- We have our own insurance policy covering general liability and workers conpensation.
5.5- Items excluded from liability are:
Items of sentimental value (the clients will be credited with the items present cash value)
art and antiques.
Key replacement/locksmith fees are paid only if keys
are lost by our operatives.
5.6- Damage claims will only be accepted by the cleaner only if done immediately after every visit.
Claims made at a latter stage will not be accepted neither by the All Shine Cleaning Services nor by the cleaner. Upon
termination of contract, damage claims are only accepted for the last visit and only if they are made
immediately after the visit and before the cleaner leaves the property.
6.1- All Shine Cleaning Services does not accept liability for any business loss (without limitation, any loss of contracts or
business opportunity, loss of revenue, loss of profits or loss of anticipated savings in expenditure).
6.2- In any event, All Shine Cleaning Services shall not be liable for any loss or damage whatsoever caused by bleach or
any substances containing bleach when the client has requested these products be used on the areas
required to be cleaned.
6.3- All Shine Cleaning Services may keep any retainer, and decide not to allocate the Client a Cleaner, if it believes that
the Client is acting unlawfully, or is an unsuitable or unreasonable contractor, All Shine Cleaning Services decision being
final in this matter.
6.4- If All Shine Cleaning Services believes that the Client has used, or is attempting, or intending to use, a Cleaner without
paying, All Shine Cleaning Services decision being final in this matter, All Shine Cleaning Services has the right not to supply the Client, and to
keep any retainer.
7.1- This agreement can be terminated by both parties by giving thirty(30) days notice.
7.2- The client cannot employ or contract a cleaner which has been introduced by All Shine Cleaning Services for a 12
month period after the contract termination, should the client do so the situation would be regarded as
the contract has not been terminated and the money to All Shine Cleaning Services immediately be owed for the
7.3- You as a client are not allowed to refer a cleaner to anyone unless you refer All Shine Cleaning Services itself. This is
regardless of whether you have a contract with us or it has been terminated. Should this clause be
broken you would owe compensation to All Shine Cleaning Services of referral fee of $400
7.4- In clarification to point 7.2 and 7.3 The Client agrees that after the termination of the cleaning
service he/she will not hire or use any domestic services provided by a present or past cleaner
introduced to the Client by Us. If the Client does wish to hire or use the domestic services provided by
All Shine Cleaning Services but retain the services of the cleaner then he/she must pay a referral fee of $400.
7.5- Should the client want to cancel the contract at any point or stop paying for the cleaner and
requests cleaners to stop attending his property the contract will be regarded as terminated and a
$250 cancellation fee will be owed by the client to All Shine Cleaning Services for not providing proper notification of
7.6- The expenses that we enquire for any fees we need to collect from the client will be added
additionally to the fees collected.
8.1- It is the intention of All Shine Cleaning Services that the terms and conditions are made available to the client by copy
or have available on the website. It is the client’s responsibility to obtain and to have read and
understood the terms and conditions
8.2- The client agrees that by booking our services he has read and accepted our terms and
conditions of business.
8.3- If any provision of this Agreement shall be found to be void, invalid or unenforceable, the
remainder of this Agreement shall remain in full force.
8.4- No delay or failure on the part of All Shine Cleaning Services to exercise or enforce any rights or remedies pursuant to
the terms of this Agreement shall constitute a waiver of such rights or operate to prejudice the
exercise of any such rights at any time thereafter.
8.5- By ordering All Shine Cleaning Services services by telephone, e-mail or through website(s)
the customer agrees to be bound by these terms and conditions.
8.6- The above terms and conditions shall be governed by the relevant New Jersey Law, and by
agreeing to be bound by them the client agrees to submit to the exclusive jurisdiction of the relevant
courts of New Jersey.
8.7- Any changes to any part of these terms and conditions we will give you notice via email, website
updates or in writing.