All Shine Cleaning Services stand behind the quality of our craftsmanship 100%. If you are not completely pleased with the results of your cleaned garment, All Shine Cleaning Services will re-clean it on a complimentary basis. We do ask that your garment is returned to All Shine Cleaning Services, in unworn condition, in the Bridgestone packaging, within Three months of the drop off date. Regrettably, due to the nature of our services, refunds cannot be given. This policy is for all garments that All Shine Cleaning Services has cleaned, but does not include alterations or repairs.

For garments that may have been damaged in the cleaning process; All Shine Cleaning Services must be notified within seven days from the time of pickup or delivery. All Shine Cleaning Services must be given the opportunity to examine the garment at the store. The claims process can not be started using digital images. All Shine Cleaning Services will provide complimentary pick up of any garment that needs to be examined at our store. All Shine Cleaning Services reserves the right to use NCA National Cleaners Association garment analysis to determine if the All Shine Cleaning Services process was at fault.

While the staff at the All Shine Cleaning Services are very skilled and pay attention to detail unfortunately, we cannot guarantee stain removal. Our staff will make recommendations about the possibility of stain removal; but stain removal for certain stain/fabric/dye combinations is impossible to predict until the stains are treated and garment cleaned. All Shine Cleaning Services cannot offer price reductions or refunds for stains not removed during the cleaning process. We will re-clean your garment on a complimentary basis (as above) provided it is returned to All Shine Cleaning Services in unworn condition, in All Shine Cleaning Services packaging, within Three months of the drop off date. your consent will be needed on an Acknowledgment of Risk form to move forward.

For garments altered, repaired or tailored by All Shine Cleaning Services, we will correct any issues of fit on a complimentary basis provided that the garment is returned to All Shine Cleaning Services within 60 days from the date of drop off. Fit issues that will be addressed on a complimentary basis must be part of the original alteration. Repairs will be addressed at no additional charge, provided that the issue is within the scope of the original repair. Repairs or alterations not part of the original description that needs to be addressed will be charged for. All pinned items by customers that where not measured or fitted by All Shine Cleaning Services with a complains there after we will not be liable for it.